Privacy Policy

Disclaimer:

Shivani x Hair Salon Policies Thank you for choosing Shivani x Hair! We aim to provide the best service in a respectful and professional environment. Please review our policies carefully before booking. 

Booking and Deposits

Deposit Requirement: A deposit of $56.50 (including tax) is required to secure your booking. 

Rescheduling: You may reschedule your appointment if you notify us at least 48 hours in advance. If you cancel or reschedule within 48 hours of your appointment, the deposit will be forfeited, and a new deposit will be required for any future bookings. 

Late Arrivals • 15-Minute Grace Period: If you are more than 15 minutes late, we may need to cancel your appointment to respect the time of our other clients.

Appointment-Only Policy: We operate strictly by appointment. No walk-ins will be accepted. 

Service Satisfaction Guarantee: Your satisfaction is important to us! If you are unsatisfied with your service, please contact us within 7 days of your appointment. We will work to address any issues free of charge. Concerns raised after 7 days will not be eligible for complimentary adjustments.

Respectful Communication: We value a positive and respectful environment. Any disrespectful or aggressive behaviour may result in immediate termination of service and a request to leave the premises. 

Payment Methods:

Accepted Payment Methods: We accept Visa, Mastercard, Debit (TAP only for amounts up to $100), cash, and e-transfer. 

Terminal Fee: A 2.65% terminal fee for all card payments will apply. 

Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. By accessing our services, you consent to the practices described in this policy. Your trust is important to us, and we are committed to protecting your privacy and handling your information transparently and responsibly.

1. Information We Collect
We collect personal and non-personal information to provide and improve our services:

  • Personal Information: This includes any identifiable information such as your name, contact information (email, phone number), billing and shipping addresses, and payment details. We collect this information when you make a purchase, sign up for our services, or interact with our customer service team.
  • Non-Personal Information: This includes technical data such as IP address, browser type, and usage data that helps us analyze and enhance our website experience.

2. Purpose and Use of Collected Information
Under PIPEDA, we collect, use, and disclose your information only for purposes that a reasonable person would consider appropriate in the circumstances. The primary uses of your data are as follows:

  • Order Processing: To fulfill and process your purchases, manage transactions, and provide customer support.
  • Communication: To contact you regarding your orders, provide updates, respond to inquiries, and inform you of promotional offers (with your consent).
  • Improving Services: To better understand customer behavior, improve our website, and personalize user experiences.
  • Legal Compliance: To comply with applicable laws and regulations, including fraud prevention.

3. Consent
By providing your personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual restrictions. To withdraw consent, please contact us using the information provided below.

4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except under the following circumstances:

  • Service Providers: We may share your information with trusted third parties who perform essential services on our behalf, such as payment processing, order fulfillment, and marketing assistance. These parties only have access to the information necessary to perform their functions and are obligated to protect your privacy.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal processes such as subpoenas, court orders, or requests from government authorities.

5. Security Measures
We use reasonable security measures to protect your information against unauthorized access, alteration, or disclosure. Our security practices include:

  • Data Encryption: Sensitive information is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Access Control: Access to personal information is restricted to authorized employees, agents, and contractors who need the data to perform their job functions.
  • Secure Storage: We store data on secure servers and regularly review our security practices to ensure they meet current industry standards.

Please note that, despite our best efforts, no method of electronic storage or transmission is entirely secure. We cannot guarantee absolute security, and we encourage you to take precautions when sharing your information online.

6. Accessing and Updating Your Information
Under PIPEDA, you have the right to access your personal information and request corrections if necessary. If you would like to review or update your information, please contact us, and we will respond to your request within a reasonable timeframe.

7. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once information is no longer needed, we take steps to destroy or de-identify it securely.

8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of any such data being collected, we will take steps to delete it promptly.

9. Changes to This Privacy Policy
We may update our Privacy Policy to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by posting the updated policy on our website, and we encourage you to review it periodically.

10. Your Rights and Contacting Us
You have the right to inquire about our privacy practices and to challenge their compliance with PIPEDA. If you have questions, concerns, or requests regarding your personal information, please contact us at:

Contact Information:

  • Email: [Your contact email]
  • Address: [Your business address]

If you feel your privacy rights have been violated, you may also file a complaint with the Office of the Privacy Commissioner of Canada.

Conclusion
We value your trust and are committed to managing your personal information responsibly. This Privacy Policy outlines our obligations under Canadian law to protect your privacy, and we strive to uphold these principles in every aspect of our business.