Return and Shipping Policies
We are committed to providing a fair and transparent returns and shipping policy that adheres to Canadian consumer protection laws. Please review our guidelines below for returns, exchanges, and shipping to ensure a smooth experience.
Returns Policy
Return Eligibility
We accept returns on most products, provided that they are in unused and unopened condition, accompanied by the original receipt. As per Canadian law, customers have the right to request a refund or exchange for defective or misrepresented items. For returns due to other reasons, such as a change of mind, products must be returned in their original, unopened condition within 15 days of the delivery date.
Defective or Damaged Products
If your item arrives damaged or defective, please contact us within 7 days of delivery. As per Canadian regulations, we will cover the cost of return shipping for defective or incorrect items and offer you the choice of a replacement or refund. Refunds will be processed within 7 business days after we receive and inspect the returned item.
Non-Returnable Items
Certain items may be non-returnable due to health and safety regulations, including personal care items, custom orders, or any products specified as final sale. Items that have been used or opened are also not eligible for returns, unless they were received in a defective condition.
Process for Returns
- Request Authorization: Contact us to initiate a return authorization. We will provide detailed instructions and a return label if applicable.
- Packaging: Securely package the product in its original packaging to prevent damage in transit. Returns without proper packaging may be subject to a restocking fee if the item is damaged upon return.
- Shipping Costs: Return shipping costs are generally the responsibility of the customer, except in cases of defect or error. Return shipping fees will be deducted from your refund for change-of-mind returns.
Refund Process
Once your return is received and inspected, we will notify you of the refund status. If approved, refunds are typically processed within 7 business days and credited to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.
Shipping Policy
Disclaimer
Your satisfaction is our priority. If you’re not completely happy with your purchase, we accept returns of unopened and unused products within 15 days of the delivery date. To start a return, please contact our customer service team for a return authorization. Please note, we cannot accept any opened or used items for return.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged upon arrival or sent in error.
Refund Processing: Refunds are typically processed within 7 business days of receiving the returned item. We will notify you once your refund has been issued.
Shipping Policy: We strive to deliver your order promptly, with standard shipping taking 4-7 business days, depending on your location. Please note that shipping times may vary due to external factors.
Additional Guidelines:
Packaging: Please pack returns securely to prevent damage during transit.
Support: For any questions or concerns regarding your order, our customer service team is here to help.
Order Processing
Orders are processed within 1-2 business days, excluding weekends and statutory holidays. We will send a confirmation email with your tracking information once your order has shipped.
Shipping Times
We aim to deliver your order within 4-7 business days across Canada. Rural or remote areas may experience longer delivery times. While we strive to meet these timelines, delays may occur due to factors beyond our control, including weather, customs processing, or courier disruptions.
Shipping Fees
Shipping fees are calculated based on your location, order size, and selected delivery method. These fees will be displayed during checkout, and any applicable taxes will also be calculated at this stage.
International Shipping
For orders outside of Canada, international shipping fees and delivery timelines will vary. Please note that customers are responsible for any additional customs fees, duties, or taxes incurred during international shipping.
Lost or Delayed Packages
If your package is delayed or appears to be lost, please contact us within 30 days of your order date so we can investigate with the courier. For lost packages, we will work with the courier to resolve the issue and may issue a replacement or refund if the courier confirms the package as lost.
Important Policies
- Return Shipping Fees: Return shipping fees are the responsibility of the customer unless the item is defective or sent in error.
- Condition of Returns: All items must be returned in original condition and packaging. If items are not returned in their original packaging and are damaged upon receipt, we may deduct a restocking fee from your refund.
- Shipping Disputes: We are not responsible for delays or errors caused by the courier, but we will do our best to assist in tracking and resolving issues.
- Support and Questions: For any questions regarding your return or shipping, please contact our customer service team for further assistance.
Thank you for your understanding, and we look forward to providing you with excellent service!